We have a 2-day return policy, which means you have 2 days after receiving your item to request a return, but only if the product shipped was defective or wrong.

To be eligible for a return, you should share the unboxing video. After verification, the same return will be generated. Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@miraggeofficial.com. 

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@miraggeofficial.com. 

Damages And Issues:
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions/Non-Returnable Items:
Certain items, such as custom products (such as special orders or personalised items), cannot be returned. Please contact us if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds:
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund, too.

If more than 15 business days have passed since we approved your return, please contact us at sales@miraggeofficial.com.